Conditions of Use

General Terms and Conditions

Shipping rates
All shipping charges are clearly stated before you confirm your order.
Shipping charges are calculated based on the total weight of your order, regardless of the number of items you purchase.
We dispatch all orders within 2 working days of receiving payment.
Once your order has been completed, you will be sent an email confirming that your order is on it's way.

Deliveries outside of the UK
The Wibbell Store is not responsible for any taxes or customs handling fees or delays to deliveries due to customs handling.
Customs charges are the responsibility of the customer.
Once your order has been completed, you will be sent an email confirming that your order is on it's way.

Returns Procedures & Refunds
All items have a 7 day money back guarantee if you are not completely satisfied.
If you need to return an item, you must first notify us by email within 7 days of delivery to obtain a returns number and instructions for return. Items must be returned unused, in original packaging, and in saleable condition within 7 days of receipt.
Refunds will only be issued upon receipt of the item. We do not refund postage costs nor do we pay for the return postage to us if you have simply changed your mind about a purchase. You are advised to send returned items by recorded delivery. Shipping charges will only be refunded if an item is faulty.

Privacy Policy
The Wibbell Store respects your privacy and all information gathered by us is kept in strict confidence. We are committed to protecting your privacy and we do not share customer information including email or postal mail address with any third party. It is not our policy to spam nor do we send unwanted postal mail. You will only receive emails from us directly relating to your order. We only send our newsletter to people who have signed up for it. You can unsubscribe at any time. Placing an order with us does NOT automatically subscribe you to our newsletter.

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